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If your school/site is experiencing a problem receiving the Florida Education Channel (FEC) on DISH Network, satellite 61.5, channel 9418, please contact the following:
Florida Education Channel (FEC)
Denise Brock, Media Coordinator
1-877-873-7232, ext. 2223 toll-free
Dish Network Commercial Accounts
1-800-454-0843 toll-free
The recording will ask if you are already a Dish Network customer, press 1. If you have your 16 digit account number, press 1. If you don’t have your account number, press 2.
Before calling, please have available the Dish Network satellite receiver number and smartcard number. Both numbers can be found by choosing "Sys Info" on your remote control. The receiver number will begin with "R00" and the smartcard number will begin with "S00" or "S19". The receiver and smartcard numbers can also be found by choosing "Menu" on your remote control, #6 System Setup, #1 Installation, and #3 System Info. If you are receiving an error code number, please have the error code number available to help with troubleshooting.
Frequently Asked Troubleshooting Questions:
Q: I am not receiving any channels on our DISH Network receiver.
A: With the remote control choose "Menu", #6 System Setup, #1 Installation, #1 Point Dish/Signal. If the signal strength is red and does not turn to green, the outside antenna has been damaged or needs to be realigned. Call a local DISH Network retailer for a service call. The school/site will be responsible for any charges.
Q: When school let out for the summer our DISH Network receiver worked. Now that we have returned, we can't get the Florida Education Channel?
A: In some circumstances, when the receiver has not been used in a while, the receiver loses the signal that DISH Network sends out. Power the receiver off with the remote control for 20 minutes. This gives the receiver time to receive a signal from DISH Network and update current software if needed.
Q: I turned the DISH Network receiver off for 20 minutes and I still do not get the Florida Education Channel.
A: With the remote control choose "Menu", #6 System Setup, #1 Installation, and then #1 Point/Dish Signal.
At the Point/Dish Signal screen, choose "Peak Angles". The satellite needs to be 61.5 and the zip code needs to match your current location. Make sure Dish 300 is chose as the type of system. Cancel out of the screen.
Run "Check Switch". This will take a few minutes. When you cancel out of the "Check Switch" screen, the signal strength should be green and be between 95 and 100. Cancel out until you are back to the main screen. The screen will show "acquiring signal" for a few minutes.
Q. The Dish Network receiver and VCR are powered on and all I get is a black screen.
A. Make sure both your TV and Dish Network receiver are powered on, that the TV is on channel 3 or 4 and that the VCR is on the correct channel, and that all cables are connected correctly. If you still do not have a picture, try resetting the receiver by unplugging it for 20 seconds. If you still have black or fuzzy screen, you need to contact Dish Network commercial accounts for assistance, 1-800-454-0843 or contact Denise Brock with the Florida Education Channel, 1-877-873-7232, ext. 2223.
Q. My receiver has the message "acquiring signal" and will not go to any programming.
A. This message can be caused by extremely severe weather, obstructions (such as tree limbs), loose cable, or misaligned dish antenna. If you are not having a problem with any of the above, please contact Dish Network for assistance, 1-800-454-0843 or contact Denise Brock with the Florida Education Channel, 1-877-873-7232, ext. 2223
Basic Hookup of DISH Network receiver to a VCR or VCR/DVD Combo
1) The RG6 Cable that comes into the room from the outside antenna will connect to "Satellite In" on the back of the DISH Network receiver.
2) An RG6 cable will run from "TV Set Out" on the DISH Network receiver to "TV Set In" on the VCR.
3) Connect yellow, red, and white RCA connections from DISH Network receiver to corresponding video and audio connections on VCR.
4) For additional information, visit troubleshooting on the Dish Network website, http://www.dishnetwork.com/customerService/troubleshooting/nhagent/default.aspx.
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